Returns & Exchanges

At Genion Space, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure a seamless shopping experience from the moment you browse to the moment your order arrives at your door.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original condition.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location and keep your tracking receipt for updates on the transit status.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.